Customer service in the digital age

In today's digital age, it's so much easier to place an order online, from the comfort of your living room, than to visit a store. Similarly, it's much easier to send an e-mail than to take the time to make a phone call. But is it really better to do this than to take the time to talk face-to-face with the experts? Let's explore it together.

For many people who don't like talking on the phone, e-mail is the ideal solution. It's true that it's easier to send an e-mail than to pick up the phone, but is the result always as positive? We don't think so, unfortunately.

In today's age, everything seems to happen online. New generations swear by it, but at Chevrier Instruments, we like to talk on the phone! We believe this can have many advantages, and here are just a few of them.

PERSONALIZED EXPERT ADVICE

Interacting with our expert allows us to better understand your needs, while offering you a more personalized experience. For us, this is a very important element, as we firmly believe in the importance of quality customer service. Just give us a call, and we'll be able to offer you the right advice, and together we'll determine which product(s) you really need. This ensures that you get the right product, first time. At the same time, our experts will be able to explain to you how the device you want works, and advise you on the best way to get the most out of it.

MORE PRECISE PURCHASING

When shopping online, we're usually forced to rely solely on the information available to us, and that can sometimes be quite limited. If you contact our customer service department, our experts will help you find the device best suited to your needs, and can answer any questions you may have. Sometimes, when we store online, we think we've found the perfect product, but when it arrives at our home, we're disappointed because, in the end, it doesn't fully meet our expectations and we have to either settle for it or return it. And that's no fun at all, no matter where the product comes from. That's precisely why our customer service team makes a point of providing you with all the right information from the outset, ensuring you make the right purchase the first time.

GREATER PRODUCT SATISFACTION AND UNDERSTANDING

Yes, it will take you longer to contact us than to simply order online, but we're sure you won't regret it. Whether it's by e-mail or by phone, we offer the fastest response times, and we like to talk to you face-to-face, so if you write to us, don't be surprised if we call you! We'll be more likely to take the time to discuss your needs and the best products for your projects.

We know it's often easier to store online and place your order directly through our website, and it's great if you're happy! However, we believe that if you're a new customer, or if you're not sure which product to buy, it's a good idea to talk to us. Finally, we'd like to make it clear that we're not trying to start a debate on the subject, but rather to explain why we encourage you to give us a call! We look forward to hearing from you! And if we happen to be busy helping another customer, leave us a message and we'll get back to you as soon as possible!